“Hyperautomation is an unavoidable market state” – Gartner

So, what is hyperautomation?

According to a Gartner report, “Enterprise architecture and technology innovation leaders lack a defined strategy to scale automation with tactical and strategic goals. They must deliver end-to-end automation beyond RPA by combining complementary technologies to augment business processes.” Gartner calls this ‘hyperautomation‘ and this was at the top of their list of strategic technology trends for 2020, and again in 2021.

Shown below is an illustration that outlines the various components of hyperautomation,: these include discovery, analysis, design, automation, measurement, monitoring, and reassessing.

Source – Gartner

The difference between Automation and hyperautomation

Hyperautomation is an expansion of automation in both breadth and depth. While automation is the achievement of a repetitive task without manual intervention, hyperautomation refers to the use of multiple automation tools that enable intelligent automation, including machine learning and Robotic Process Automation (RPA).

Benefits of hyperautomation

Hyperautomation helps businesses streamline their processes by getting rid of repetitive tasks and by automating manual tasks. This combination of technologies enables processes to be more consistent, accurate, and fast, which reduces costs and has a positive impact on customer experience.

Hyperautomation use cases

• Hyperautomation in healthcare- In healthcare, hyperautomation provides for a better patient experience, stronger bottom line, and more accurate data collection. From automating billing cycles and customer communications, to patient record management, hyperautomation enables health care providers to administer more accurate treatment plans.
• Hyperautomation in supply chain – With RPA in place, inventory stock checks can happen round the clock, thus ensuring a current view of inventory levels and product availability at all times. In addition, hyperautomation can increase speed, efficiency and accuracy in procurement, pricing, billing, quote requests, follow-up and data input, and system maintenance and repair.
• Hyperautomation in banking and finance – The banking and finance industries are under constant pressure to reduce costs, improve efficiencies, and provide a more available and personal customer experience. Hyperautomation can furnish managers with higher quality data, and provide customers better information equipping them both to make more informed decisions. Hyperautomation also provides the back-end efficiencies that support the availability of applications round-the-clock, along with the regulations and reporting that are required.
• Hyperautomation in Retail – With more and more people ordering things online, hyperautomation can help streamline a lot of front-end processes such as ad targeting on social media, targeted email marketing, loyalty recognition, facial recognition, and more. Hyperautomation can also reduce costs and improve the efficiency and accuracy of back-end processes such as procurement, billing, supplier management, inventory, and transportation.

Hyperautomation and Opteamix

At Opteamix, we pride ourselves on our ability to help our customers adopt new technologies and adapt to them quickly. Our technology and analysis teams will help you understand your business problems and help build a viable, scalable hyperautomation solution that’s suited for you. Get in touch with us today for a quick assessment.