Abstract
The Bank faced operational challenges in system administration support, especially during off-hours and weekends. They aimed to implement a “follow-the-sun” global delivery model across onsite and offshore teams to optimize coverage and reduce costs. Support spanned Development, Testing, and Production environments with strict SLA requirements. Challenges included coordinating across multiple vendors, managing complex SOPs, accelerating knowledge transfer from legacy teams, and establishing secure remote access while complying with financial regulations. Opteamix was engaged to streamline operations, ensure SLA adherence, enable seamless offshore integration, and enhance productivity, delivering consistent, reliable, and compliant system administration support globally.