Abstract
The client, a wholesale bank under the US Federal Home Loan Bank System, plays a pivotal role in providing liquidity to community institutions and supporting affordable housing. However, its reliance on legacy systems, rising operational costs, and limited IT bandwidth hindered modernization and innovation. With internal teams stretched thin and the local talent market proving costly, scaling capabilities became increasingly unsustainable. Operational risks from fragmented workflows added further urgency. To remain competitive while driving digital transformation, the bank sought to establish a strategic offshore development center—partnering with an expert who could enable long-term efficiency, innovation, and sustainability.