Abstract
A top 10 US accounting firm expanded its Cloud hosting services but faced operational bottlenecks threatening growth and service quality. Limited support resources, high after-hours demand, and difficulty hiring qualified cloud infrastructure talent created gaps in monitoring, troubleshooting, and incident management. These constraints risked customer experience, system reliability, and scalability. The firm required a solution to ensure seamless 24/7 Cloud operations while addressing talent and resource challenges. The question remains: how did Opteamix step in to transform their Cloud service operations and support their growth ambitions?