Abstract
Enterprise service management transformation revealed critical testing bottlenecks for a leading American insurance and financial services firm using ServiceNow. Manual regression and workflow testing consumed 15 business days per sprint, creating delays, straining limited resources, and leaving growing backlogs. Accuracy and consistency suffered as complex, repetitive workflows demanded painstaking attention, heightening the risk of human error. The organization faced a pressing need to maintain quality while meeting aggressive sprint timelines and business requirements. Addressing these operational inefficiencies required a sophisticated automation strategy—but the approach Opteamix deployed to streamline testing, optimize resources, and enhance accuracy is where the story takes a turn.