Abstract
The Bank’s IT infrastructure relied on an inadequate third-party provider, creating operational vulnerabilities. Their “Managed Service” model rotated personnel frequently, resulting in knowledge gaps, inconsistent troubleshooting, and delayed issue resolution. Limited off-hours coverage forced onshore teams to respond remotely, causing delays and business risks. The model lacked scalability to meet growing infrastructure demands, threatening continuity and operational resilience. These challenges compromised efficiency, reliability, and risk management. Seeking a sustainable solution, the Bank engaged Opteamix to reimagine its infrastructure management approach, ensuring consistent expertise, proactive monitoring, improved knowledge retention, and scalable operations aligned with business growth and continuity needs.