Abstract
A US wholesale bank, integral to community credit and affordable housing initiatives, faced operational challenges with its legacy Provider Data Management System (PDMS). The outdated system struggled with cross-state regulatory compliance, lacked multilingual support, and incurred high maintenance costs, limiting scalability and efficiency. The Client required a modern, sustainable platform that unified provider enrollment and credentialing, allowed state-specific customization, and offered a maintainable codebase with cloud-native architecture. With growing demand for accessibility, security, and streamlined operations, the Client sought an innovative solution. The pressing question remained: how could Opteamix transform their PDMS into a scalable, future-ready system while meeting complex regulatory and operational needs?